Welcome to Festura Travels!

These Terms and Conditions (“Terms”) govern your use of our website, www.festura.co.uk (“Website”) and any services provided by Festura Travels (“we”, “us”, or “our”). By accessing or using our Website and services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website or services.

1. General Information

1.1 Company Information
Festura Travels is a registered company in [Your Country]. Our principal office is located at [Insert Address]. You can contact us via email at [Insert Email] or by phone at [Insert Phone Number].

1.2 Services Provided
Festura Travels offers travel, tourism, and tour-related services including, but not limited to, booking of vacation packages, flights, accommodation, guided tours, and transportation. The services and products we offer are subject to availability and change at any time.

2. Booking and Payment

2.1 Booking Process
To make a booking, you must complete our online booking form or contact our customer service team. A confirmed booking requires full payment or a deposit (depending on the nature of the booking). Once payment is processed, a confirmation will be sent to your email.

2.2 Payment Terms
Payment for travel services can be made via the payment methods we accept, including credit/debit cards and bank transfers. Payment terms and deadlines will be provided during the booking process. For certain bookings, we may require a non-refundable deposit to secure your reservation.

2.3 Currency
All prices listed on our website are in [insert currency], unless otherwise stated.

2.4 Payment Security
We use third-party payment processors that comply with the highest security standards. Your payment details will be encrypted and securely processed.

3. Cancellation and Refund Policy

3.1 Cancellation by You
If you wish to cancel your booking, you must notify us in writing or by email. Cancellation fees may apply, depending on the specific booking and the time of cancellation. These fees will be specified in the booking confirmation.

3.2 Refunds
Refunds, if applicable, will be processed according to our refund policy and the cancellation terms of the specific travel service provider. Certain bookings, such as non-refundable hotel or flight bookings, may not be eligible for a refund.

3.3 Cancellation by Us
In rare cases, we may need to cancel or amend your booking due to unforeseen circumstances. If we need to make significant changes to your booking, we will notify you as soon as possible and offer alternatives or a full refund.

4. Travel Documentation and Responsibilities

4.1 Passport and Visa Requirements
It is your responsibility to ensure that you have valid passports, visas, and any other required documents necessary for your trip. We recommend checking the requirements well in advance of your travel date.

4.2 Health and Safety
You are responsible for adhering to all health and safety regulations for the duration of your travel. This includes travel advisories, vaccinations, and personal medical requirements. Festura Travels will not be held liable for any health issues that arise during your trip.

5. Website Use and Intellectual Property

5.1 Website Access
You agree to use our Website solely for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit the use of this Website by any third party. You must not misuse the Website by introducing viruses, trojans, or other harmful technologies.

5.2 Intellectual Property Rights
The content on the Website, including but not limited to text, images, logos, and trademarks, is owned by or licensed to Festura Travels and is protected by intellectual property laws. You may not use any of our content without our prior written consent.

6. Limitation of Liability

6.1 Our Liability
Festura Travels will not be liable for any indirect, consequential, or special damages arising out of or in connection with the use of our Website or services, except as required by law. Our liability is limited to the amount you paid for the specific service that gave rise to the claim.

6.2 Third-Party Providers
We work with third-party service providers such as airlines, hotels, and transport companies. These providers have their own terms and conditions. Festura Travels is not responsible for any issues arising from third-party services.

7. Privacy Policy

7.1 Data Collection
We collect personal information when you use our Website, make a booking, or contact us. This information may include your name, contact details, payment information, and travel preferences.

7.2 Data Use
Your personal data will be used in accordance with our Privacy Policy, which can be found on our Website. We will not share your information with third parties except where necessary to provide the services you have requested or as required by law.

8. Force Majeure

8.1 Definition
We will not be held liable for any failure or delay in the performance of our obligations due to circumstances beyond our control, including but not limited to natural disasters, war, strikes, civil unrest, or government restrictions.

9. Amendments to Terms

9.1 Changes to Terms
Festura Travels reserves the right to modify, amend, or update these Terms at any time. Any changes will be posted on our Website, and the revised Terms will become effective upon their publication. We recommend that you review the Terms periodically.

10. Governing Law and Dispute Resolution

10.1 Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of [Your Country/Region].

10.2 Dispute Resolution
Any disputes arising out of or in connection with these Terms shall be resolved through negotiation, and if necessary, through mediation or arbitration, in accordance with the laws of [Your Country/Region].

11. Contact Us

If you have any questions about these Terms and Conditions or require assistance, please contact us at:

Festura Travels
Email: [Insert Email]
Phone: [Insert Phone Number]
Website: www.festura.co.uk

By using our Website and services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

This outline can be adjusted based on your specific business model, such as adding specific clauses for group bookings, travel insurance, or any other services that you offer.

Privacy Policy

Who we are

Suggested text: Our website address is: https://festura.co.uk.

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.